We PROVIDE
Most owners solve this by either: - Being on-call all the time, or - Hiring the cheapest help they can find Both lead to poor service, missed bookings, bad reviews, and burnout.
We provide professional, always-on guest communication for short-term rental owners and operators at a predictable monthly cost, per property.
This is not a VA service. This is not part-time coverage.
This is trained hospitality staff, operating 24/7/365, backed by systems, supervision, and redundancy.
Our SERVICES
Guest & Inquiry Messaging (24/7)
We handle all guest and prospective guest communication across platforms including Airbnb, VRBO, Booking.com, and integrated PMS systems.
Services include: - Inquiry responses and booking questions. Pre-arrival instructions and confirmations. In-stay support and issue triage. Post-stay communication and review assistance
Every message is handled by trained staff using documented workflows, not freelancers guessing at responses.
Cleaning & Turnover Coordination
We coordinate with your cleaning providers
to ensure smooth turnovers.
Cleaning scheduling based on bookings
Access and instruction communication
Confirmation of completion
Escalation when issues arise
Software & Platform Support
We work within your existing systems and help ensure:
Accurate availability and messaging
Platform compliance and response-time requirements
Organized tracking of issues and requests
The Real Cost of Always Available
To staff one person at $20/hour, 24 hours a day, 365 days a year, would cost over $175,000 annually, and still wouldn’t account for sick days, vacations, or turnover.
Because that’s unrealistic, most owners, Only cover peak hours , Respond late or inconsistently, Handle late-night messages themselves, Sacrifice personal time.
We replace that entire burden with a subscription model.
One monthly fee. Full coverage. No gaps.
Our PRICE
NO. 1
Essential Coverage
$249 / property / month
Description
For owners who want professional guest messaging
without being on-call.
Includes
-
Guest & Inquiry messaging
-
Pre- and post-stay communication
-
Issue triage and escalation
-
Platform response-time compliance
NO. 2
Professional Coverage
$399 / property / month
Description
Our most popular option.
Includes
-
Guest & Inquiry messaging
-
Pre- and post-stay communication
-
Issue triage and escalation
-
Platform response-time compliance
-
24/7/365 coverage
-
Customized tone and brand voice
-
Review response assistance
-
Priority handling and escalation
-
Cleaning coordination messaging
NO. 3
Portfolio Coverage
$699 / property / month
Description
For serious operators managing multiple units.
Includes
Full 24/7 guest operations
Multi-property coordination
PMS integration support
Maintenance and cleaning coordination
Reporting and performance insights
Dedicated account oversight
Why Guest Messaging MATTERS
Guest messaging is often the only human interaction your guest has with your brand.
So why assign it to The least experienced person? - Someone juggling multiple unrelated tasks?
A freelancer with no backup or oversight?
We specialize exclusively in short-term rental guest communication.
Our staff is Professionally trained in hospitality communication. Experienced in issue de-escalation. Familiar
with platform expectations. Supported by supervisors, backups, and infrastructure.
This is all we do.
How it Works?
Onboarding and system access
Property details and
brand tone alignment
Platform and PMS integration
Activation of 24/7 guest messaging
Ongoing monitoring and reporting
Our infrastructure includes trained backups, documented workflows, and escalation paths. ensuring continuity at all times.
Who We SUPPORT?
We support Individual short-term rental owners, Professional property managers, & Multi-property and portfolio operators.
Our services scale with your portfolio,
without requiring you to scale your internal team.
Contact Us
If you’re ready to stop being on-call and start delivering consistent, professional guest experiences, we’re ready to help.
Email: info@STAYRELAY.com